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Returns / Refunds

Henry & Oliver Co. offer in-store collection or delivery of all our products to the Perth Metropolitan area. Once your order has been processed we will contact you to arrange the most suitable shipping method.

Henry and Oliver Co PTY Ltd is an Australian owned and operated furniture and homewares retailer based in Perth, Western Australia. Our refund policy is fully compliant with Australian Consumer Law. Our commitment is to ensure you are happy with our service and our product, so in special cases we may make exceptions in your favour.

By consumer law, you may be entitled to a refund or repair or exchange or a credit if the products you have bought are faulty, significantly different to those shown or described to you, not doing what they are supposed to do. When you buy, you should choose carefully. You do not automatically get a refund for simply changing your mind. Should any returns of the goods be agreed, delivery charges will be borne by the customer.

In the unlikely event that your item arrives damaged or faulty, please notify Henry & Oliver Co. within 24 hours of receiving the item for a replacement (if available), store credit or a refund. Please email our Customer Care Team at to assist with organising your return.

You may be required to send us images of the damage for further assessment. Henry & Oliver Co. will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so

Cancellation of In-store and Online Orders

By placing an order, the customer agrees to accept the Terms and Conditions published on this site. If you want to cancel an order, a reasonable excuse should be provided and the following will apply:

The goods must not have been dispatched.

If the customer has paid by Visa, Mastercard, American Express, Paypal or Zippay, a 5% charge of the total value of the goods purchased will be deducted from the store credit or refund amount. 

Cancellation of Custom Orders

Custom orders usually take between 12 - 16 weeks for completion and delivery. Sometimes there are instances beyond our control that will extend this time frame. i.e delays with shipping companies, inclement weather etc

Custom Orders are placed either by phone, internet or over the counter whereby the stock is not held in store and must be supplied direct from the manufacturer, and in some cases built to order. This often applies to, but is not limited to furniture.

By placing an order, the customer agrees to accept the Terms and Conditions.

Once deposit/invoice has been paid, custom orders cannot be cancelled without forfeiting full payment

Once an order has been placed, the customer will be liable to loose any deposit monies paid, up to 60% of the normal retail value of the item. 

Henry and Oliver Pty Ltd., ABN 92729134795