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Delivery Information

General Delivery Information


All Henry & Oliver Co. orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers can advise morning or afternoon for delivery.
We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.

Delivery Process

Based on your delivery address and the size and weight of your order, we will choose the best courier team for your delivery when your order is ready for dispatch.

For the convenience of our customers, we group all order items to be dispatched together by default. If you have purchased items with different availabilities and you wish to receive selected pieces earlier, please contact us at enquiries@henryandoliverco.com and we will be happy to discuss the options with you. 


What Shipping Methods do Henry & Oliver Co. use?
Depending on the size of the items in your order, we utilise the following shipping and delivery methods:

Small Parcels (i.e. Homewares)
Many lightweight items can be shipped via Startrack, TNT, Australia Post and other carriers. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery; however, if you are not at home at the time of delivery a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).


Medium Sized Items (i.e. Side Tables)
For medium sized items such as side tables that cannot be shipped via Australia Post or smaller carriers we will send them through one of several freight carriers.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture.
If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, Henry & Oliver Co. reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).


Bulky & Fragile Items (i.e. Buffets & Sofas)
Large furniture items are mostly shipped using a one or two man delivery service. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. Upon delivery the drivers will carry your item into your room of choice.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.),
Henry & Oliver Co. reserves the right to cancel an order.
Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.

Please note that delivery charge does not include installation of the unit, unless otherwise specified or agreed. 

Picking Up from Henry & Oliver Co.’s warehouse
If you choose to pick up your in in-store or online order from our warehouse, please allow up to 7 working days for your order to be ready for dispatch, especially if it is a bulky item. If there are any unforeseeable delays, you will be contacted by our customer service team.
All pick-ups must be booked in advance and you may be required to bring additional help to assist with the loading of the items into your desired method of transport.
Henry & Oliver Co. take no responsibility if the item is damaged once it has left the Henry & Oliver Co. premises.  

Do I need to be home to receive delivery?

Small items might be dropped at a safe spot on your property if you're not at home at the time of delivery. 

Furniture deliveries usually require a signature of the receiver. Please contact Henry & Oliver Co. in case you wish to give an Authority to Leave for the courier.

Can items be brought into the lift/upstairs to my apartment?

Please contact Henry & Oliver Co. to check delivery costs for furniture items upstairs via stairs or lifts. 

This is also ensure items fit into your lift or through the staircase. 

How soon will my order be dispatch vs. delivery

On the product page for each item, you will see a dispatch estimate e.g. '2 to 3 weeks'. Dispatch is when the item(s) are collected by our delivery partner. From dispatch, depending on where you are located, the transit times may vary. Below you will find more information on the delivery process and how long after dispatching you should expect delivery. These timeframes do not apply to Custom Orders.

Delivery options

We work together with a few selected logistics partners. Depending on the size and weight of the furniture item you're buying and your location, you may have different delivery options to choose from. In order to view all delivery options available for your location and the delivery fees, please place the desired items in your cart and enter your state and postcode. We've outlined the delivery options below, as well as the approximate transit times for each state. PLEASE NOTE OUR DOOR TO DOOR DELIVERY SERVICE DOES NOT INCLUDE BRINGING GOODS INSIDE YOUR HOME, PLACEMENT OF GOODS, UNPACKING, PACKAGING REMOVAL OR WASTE DISPOSAL, if you would like any of these services listed above we can arrange this at an additional charge, please contact us for more information.

Grouped Delivery

For the convenience of our customers, we will send all items on an order together by default. If you purchase items that have different availabilities and you wish to receive selected pieces earlier, please contact our enquiries@henryandoliverco.com  

Rugs and wall art will be dispatched separately when they become available, as they are sent directly from our makers. If you have any special requests for their delivery, please contact our enquiries@henryandoliverco.com  as soon as possible.

Delivery Process

Based on your delivery address and the size and weight of your order, we will choose the best courier team for your delivery when your order is ready for dispatch.

For the convenience of our customers, we group all order items to be dispatched together by default. If you have purchased items with different availabilities and you wish to receive selected pieces earlier, please contact us at enquiries@henryandoliverco.com and we will be happy to discuss the options with you. 


Delivery Times:


If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.

Flat Rate Delivery Service

If your delivery address is located in  Metro Perth, Adelaide, Melbourne, Sydney, Brisbane, Gold Coast areas you might be eligible for our FLAT RATE delivery service. Please refer below for eligible postcodes. With this option, our delivery team will bring your item(s) inside your home and place it in the entryway.

Small items are delivered by one of our courier partners such as Australia Post or DHL. We will send you an approximate date for your delivery after it leaves our Dispatch Centre.

Eligible Postcodes:

Perth Metro

6005    6006    6007    6008    6009    6010    6011    6012    6013    6014    6015    6016    6017    6018    6019    6020    6021    6022    6023    6024    6025    6026    6027    6028    6029    6030    6031    6032    6033   6034    6035    6036    6037    6038    6039    6040    6041    6042    6043    6044    6045    6046    6047    6048    6049    6050    6051    6052    6053    6054    6055    6056    6057    6058    6059    6060    6061    6062    6063    6064    6065    6066    6067    6068    6069    6070    6071    6072    6073    6074    6075    6076    6077    6078    6079    6080    6081    6082    6083    6084    6085    6086    6087    6088    6089    6090    6091    6092    6093    6094    6095    6096    6097    6098    6099    6100    6101    6102    6103     6104    6105    6106    6107    6108    6109    6110    6111    6112    6113    6114    6115    6116    6117      6118    6119    6120    6121    6122    6123    6124    6125    6126    6127    6128    6129    6130    6131    6132    6133    6134    6135    6136    6137    6138    6139    6140    6141    6142    6143    6144    6145            6146    6147    6148    6149    6150    6151    6152    6153    6154    6155    6156    6157    6158    6159            6160    6161    6162    6163    6164    6165    6166    6167    6168    6169      

Sydney Metro

2000    2001    2002    2003    2004    2005    2006    2007    2008    2009    2010    2011    2012    2013    2014            2015    2016    2017    2018    2019    2020    2021    2022    2023    2024    2025    2026    2027    2028            2029    2030    2031    2032    2033    2034    2035    2036    2037    2038    2039    2040    2041    2042            2043    2044    2045    2046    2047    2048    2049    2050    2051    2052    2053    2054    2055    2056            2057    2058    2059    2060    2061    2062    2063    2064    2065    2066    2067    2068    2069    2070            2071    2072    2073    2074    2075    2076    2077    2078    2079    2080    2081    2082    2083    2084            2085    2086    2087    2088    2089    2090    2091    2092    2093    2094    2095    2096    2097    2098            2099    2100    2101    2102    2103    2104    2105    2106    2107    2108    2109    2110    2111    2112            2113    2114    2115    2116    2117    2118    2119    2120    2121    2122    2123    2124    2125    2126            2127    2128    2129    2130    2131    2132    2133    2134    2135    2136    2137    2138    2139    2140            2141    2142    2143    2144    2145    2146    2147    2148    2149    2150    2151    2152    2153    2154            2155    2156    2157    2158    2159    2160    2161    2162    2163    2164    2165    2166    2167    2168            2169    2170    2171    2172    2173    2174    2175    2176    2177    2178    2179    2180    2181    2182            2183    2184    2185    2186    2187    2188    2189    2190    2191    2192    2193    2194    2195    2196            2197    2198    2199    2200    2201    2202    2203    2204    2205    2206    2207    2208    2209    2210            2211    2212    2213    2214    2215    2216    2217    2218    2219    2220    2221    2222    2223    2224            2225    2226    2227    2228    2229    2230    2231    2232    2233    2234    2508    2557    2558    2560            2564    2565    2566    2567    2568    2570    2745    2747    2748    2749    2750

Melbourne Metro

3000    3001    3002    3003    3004    3005    3006    3007    3008    3009    3010    3011    3012    3013    3014            3015    3016    3017    3018    3019    3020    3021    3022    3023    3024    3025    3026    3027    3028            3029    3030    3031    3032    3033    3034    3035    3036    3037    3038    3039    3040    3041    3042            3043    3044    3045    3046    3047    3048    3049    3050    3051    3052    3053    3054    3055    3056            3057    3058    3059    3060    3061    3062    3063    3064    3065    3066    3067    3068    3069    3070            3071    3072    3073    3074    3075    3076    3077    3078    3079    3080    3081    3082    3083    3084            3085    3086    3087    3088    3089    3090    3091    3092    3093    3094    3095    3096    3097    3098            3099    3100    3101    3102    3103    3104    3105    3106    3107    3108    3109    3110    3111    3112            3113    3114    3115    3116    3117    3118    3119    3120    3121    3122    3123    3124    3125    3126            3127    3128    3129    3130    3131    3132    3133    3134    3135    3136    3137    3138    3139    3140            3141    3142    3143    3144    3145    3146    3147    3148    3149    3150    3151    3152    3153    3154            3155    3156    3157    3158    3159    3160    3161    3162    3163    3164    3165    3166    3167    3168            3169    3170    3171    3172    3173    3174    3175    3176    3177    3178    3179    3180    3181    3182            3183    3184    3185    3186    3187    3188    3189    3190    3191    3192    3193    3194    3195    3196            3197    3198    3199    3200    3201    3202    3203    3204    3205    3206    3207    3211    3335    3336            3337    3338    3427    3428    3429    3750    3752    3754    3756    3765    3802            3803    3805    3805    3806    3808    3809    3810    3910    3911    3912    3975    3976    3977    3978            3026

Adelaide Metro

5001    5002    5003    5004    5005    5006    5007    5008    5009    5010    5011    5012    5013    5014    5015            5016    5017    5018    5019    5020    5021    5022    5023    5024    5025    5026    5027    5028    5029            5030    5031    5032    5033    5034    5035    5036    5037    5038    5039    5040    5041    5042    5043            5044    5045    5046    5047    5048    5049    5050    5051    5052    5053    5054    5055    5056    5057            5058    5059    5060    5061    5062    5063    5064    5065    5066    5067    5068    5069    5070    5071            5072    5073    5074    5075    5076    5077    5078    5079    5080    5081    5082    5083    5084    5085            5086    5087    5088    5089    5090    5091    5092    5093    5094    5095    5096    5097    5098    5099            5100    5101    5102    5103    5104    5105    5106    5107    5108    5109    5110    5111    5112    5113            5114    5115    5116    5117    5118    5119    5120    5121    5122    5123    5124    5125    5126    5127            5128    5129    5130    5131    5132    5133    5134    5135    5136    5137    5138    5139    5140    5141            5142    5143    5144    5145    5146    5147    5148    5149    5150    5151    5152    5153    5154    5155            5156    5157    5158    5159    5160    5161    5162    5163    5164    5165    5166    5167    5168    5169            5170    5171    5172    5173    5174    5175    5176    5177    5178    5179    5180    5181    5182    5183            5184    5185    5186    5187    5188    5189    5190    5191    5192    5193    5194    5195    5196    5197            5198    5199

 

Brisbane Metro

4000    4001    4002    4003    4004    4005    4006    4007    4008    4009    4010    4011    4012    4013    4014            4015    4016    4017    4018    4019    4020    4021    4022    4023    4024    4025    4026    4027    4028            4029    4030    4031    4032    4033    4034    4035    4036    4037    4038    4039    4040    4041    4042            4043    4044    4045    4046    4047    4048    4049    4050    4051    4052    4053    4054    4055    4056            4057    4058    4059    4060    4061    4062    4063    4064    4065    4066    4067    4068    4069    4070            4071    4072    4073    4074    4075    4076    4077    4078    4079    4080    4081    4082    4083    4084            4085    4086    4087    4088    4089    4090    4091    4092    4093    4094    4095    4096    4097    4098            4099    4100    4101    4102    4103    4104    4105    4106    4107    4108    4109    4110    4111    4112            4113    4114    4115    4116    4117    4118    4119    4120    4121    4122    4123    4124    4125    4126            4127    4128    4129    4130    4131    4132    4133    4134    4135    4136    4137    4138    4139    4140            4141    4142    4143    4144    4145    4146    4147    4148    4149    4150    4151    4152    4153    4154            4155    4156    4157    4158    4159    4160    4161    4162    4163    4164    4165    4166    4167    4168            4169    4170    4171    4172    4173    4174    4175    4176    4177    4178    4179    4180    4181    4182            4183    4184    4185    4186    4187    4188    4189    4190    4191    4192    4193    4194    4195    4196    4197    4198    4199    4200    4201    4202    4203    4204    4205    4206    4207    4300    4301    4302    4303    4304    4305    4500    4501   

Gold Coast Metro

4208    4209    4210    4211    4212    4213    4214    4215    4216    4217    4218    4219    4220    4221    4222            4223    4224    4225    4226    4227    4228    4229    4230    4231    4232    4233    4234    4235    4236            4237    4238    4239    4240    4241    4242    4243    4244    4245    4246    4247    4248    4249    4250            4251    4252    4253    4254    4255    4256    4257    4258    4259    4260    4261    4262    4263    4264            4265    4266    4267    4268    4269    4270    4271    4272    4273    4274    4275    4276    4277    4278    4279   

 

 

Important: Please check the dimensions of each product on your order to make sure they’ll fit into the lift or through your door. The dimensions can be found on each product page.