Henry & Oliver Co. customers who want Hamptons Style furniture delivered can calculate their delivery costs using the following price guide.
Should your delivery be greater than 1 Cubic Metre or be in an area not serviced by our regular interstate delivery service, we will be in touch with a revised quotation. To request a quotation, please call 08 9444 8838 or email us firstname.lastname@example.org
|Perth Metro||From $180|
|Sydney Metro||From $220|
|Bowral Metro||From $330|
|NSW Central Coast Metro||From $330|
|Melbourne Metro||From $220|
|Canberra Metro||From $220|
|Brisbane Metro||From $220|
|Gold Coast Metro||From $220|
|Adelaide Metro||From $220|
|Darwin Metro||From $330|
|Metro Areas (All States)||Delivery|
From $220 - Rockingham, Australind, Bunbury, Brunswick, Eaton, Harvey, Mandurah, Myalup, Waroona, Yarloop, Capel, Donneybrook
From $240 - Busselton, Collie, Dunsborough, Yallingup
From $275 - Margaret River
From $330 - Augusta, Bridgetown, Manjimup
From $420 - Albany, Esperance
All Henry & Oliver Co. orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers can advise morning or afternoon for delivery.
We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.
Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.
Depending on the size of the items in your order, we utilise the following shipping and delivery methods:
Many lightweight items can be shipped via Australia Post. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery; however, if you are not at home at the time of delivery a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).
MEDIUM SIZED ITEMS
For medium sized items such as chairs or flat packed furniture that cannot be shipped via Australia Post, we will send them through one of several freight carriers.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture.
If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, Henry & Oliver Co. reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).
BULKY AND FRAGILE FURNITURE ITEMS
Large furniture items are mostly shipped using a two men delivery service. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. Upon delivery the drivers will carry your item into your room of choice.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.),
Henry & Oliver Co. reserves the right to cancel an order.
Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.
If you choose to pick up your in in-store or online order from our warehouse, please allow up to 7 working days for your order to be ready for dispatch, especially if it is a bulky item. If there are any unforeseeable delays, you will be contacted by our customer service team.
All pick ups must be booked in advance and you may be required to bring additional help to assist with the loading of the items into your desired method of transport.
Henry & Oliver Co. take no responsibility if the item is damaged once it has left the Henry & Oliver Co. premises.