General Delivery Information
All Henry & Oliver Co. orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers can advise morning or afternoon for delivery.
We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.
Delivery Process
Based on your delivery address and the size and weight of your order, we will choose the best courier team for your delivery when your order is ready for dispatch.
For the convenience of our customers, we group all order items to be dispatched together by default. If you have purchased items with different availabilities and you wish to receive selected pieces earlier, please contact us at enquiries@henryandoliverco.com and we will be happy to discuss the options with you.
What Shipping Methods do Henry & Oliver Co. use?
Depending on the size of the items in your order, we utilise the following shipping and delivery methods:
Small Parcels (i.e. Homewares)
Many lightweight items can be shipped via Startrack, TNT, Australia Post and other carriers. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery; however, if you are not at home at the time of delivery a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).
Medium Sized Items (i.e. Side Tables)
For medium sized items such as side tables that cannot be shipped via Australia Post or smaller carriers we will send them through one of several freight carriers.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture.
If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, Henry & Oliver Co. reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).
Bulky & Fragile Items (i.e. Buffets & Sofas)
Large furniture items are mostly shipped using a one or two man delivery service. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. Upon delivery the drivers will carry your item into your room of choice.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.),
Henry & Oliver Co. reserves the right to cancel an order.
Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.
Please note that delivery charge does not include installation of the unit, unless otherwise specified or agreed.
Picking Up from Henry & Oliver Co.’s warehouse
If you choose to pick up your in in-store or online order from our warehouse, please allow up to 7 working days for your order to be ready for dispatch, especially if it is a bulky item. If there are any unforeseeable delays, you will be contacted by our customer service team.
All pick-ups must be booked in advance and you may be required to bring additional help to assist with the loading of the items into your desired method of transport.
Henry & Oliver Co. take no responsibility if the item is damaged once it has left the Henry & Oliver Co. premises.
Do I need to be home to receive delivery?
Small items might be dropped at a safe spot on your property if you're not at home at the time of delivery.
Furniture deliveries usually require a signature of the receiver. Please contact Henry & Oliver Co. in case you wish to give an Authority to Leave for the courier.
Can items be brought into the lift/upstairs to my apartment?
Please contact Henry & Oliver Co. to check delivery costs for furniture items upstairs via stairs or lifts.
This is also ensure items fit into your lift or through the staircase.
How soon will my order be dispatch vs. delivery
On the product page for each item, you will see a dispatch estimate e.g. '2 to 3 weeks'. Dispatch is when the item(s) are collected by our delivery partner. From dispatch, depending on where you are located, the transit times may vary. Below you will find more information on the delivery process and how long after dispatching you should expect delivery. These timeframes do not apply to Custom Orders.
Delivery options
We work together with a few selected logistics partners. Depending on the size and weight of the furniture item you're buying and your location, you may have different delivery options to choose from. In order to view all delivery options available for your location and the delivery fees, please place the desired items in your cart and enter your state and postcode. We've outlined the delivery options below, as well as the approximate transit times for each state. PLEASE NOTE OUR DOOR TO DOOR DELIVERY SERVICE DOES NOT INCLUDE BRINGING GOODS INSIDE YOUR HOME, PLACEMENT OF GOODS, UNPACKING, PACKAGING REMOVAL OR WASTE DISPOSAL, if you would like any of these services listed above we can arrange this at an additional charge, please contact us for more information.
Grouped Delivery
For the convenience of our customers, we will send all items on an order together by default. If you purchase items that have different availabilities and you wish to receive selected pieces earlier, please contact our enquiries@henryandoliverco.com
Rugs and wall art will be dispatched separately when they become available, as they are sent directly from our makers. If you have any special requests for their delivery, please contact our enquiries@henryandoliverco.com as soon as possible.
Delivery Process
Based on your delivery address and the size and weight of your order, we will choose the best courier team for your delivery when your order is ready for dispatch.
For the convenience of our customers, we group all order items to be dispatched together by default. If you have purchased items with different availabilities and you wish to receive selected pieces earlier, please contact us at enquiries@henryandoliverco.com and we will be happy to discuss the options with you.
Delivery Times:
If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.
Flat Rate Delivery Service
If your delivery address is located in Metro Perth, Adelaide, Melbourne, Sydney, Brisbane, Gold Coast areas you might be eligible for our FLAT RATE delivery service. Please refer below for eligible postcodes. With this option, our delivery team will bring your item(s) inside your home and place it in the entryway.
Small items are delivered by one of our courier partners such as Australia Post or DHL. We will send you an approximate date for your delivery after it leaves our Dispatch Centre.
Eligible Postcodes:
Perth Metro
6005 6006 6007 6008 6009 6010 6011 6012 6013 6014 6015 6016 6017 6018 6019 6020 6021 6022 6023 6024 6025 6026 6027 6028 6029 6030 6031 6032 6033 6034 6035 6036 6037 6038 6039 6040 6041 6042 6043 6044 6045 6046 6047 6048 6049 6050 6051 6052 6053 6054 6055 6056 6057 6058 6059 6060 6061 6062 6063 6064 6065 6066 6067 6068 6069 6070 6071 6072 6073 6074 6075 6076 6077 6078 6079 6080 6081 6082 6083 6084 6085 6086 6087 6088 6089 6090 6091 6092 6093 6094 6095 6096 6097 6098 6099 6100 6101 6102 6103 6104 6105 6106 6107 6108 6109 6110 6111 6112 6113 6114 6115 6116 6117 6118 6119 6120 6121 6122 6123 6124 6125 6126 6127 6128 6129 6130 6131 6132 6133 6134 6135 6136 6137 6138 6139 6140 6141 6142 6143 6144 6145 6146 6147 6148 6149 6150 6151 6152 6153 6154 6155 6156 6157 6158 6159 6160 6161 6162 6163 6164 6165 6166 6167 6168 6169
Sydney Metro
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Melbourne Metro
3000 3001 3002 3003 3004 3005 3006 3007 3008 3009 3010 3011 3012 3013 3014 3015 3016 3017 3018 3019 3020 3021 3022 3023 3024 3025 3026 3027 3028 3029 3030 3031 3032 3033 3034 3035 3036 3037 3038 3039 3040 3041 3042 3043 3044 3045 3046 3047 3048 3049 3050 3051 3052 3053 3054 3055 3056 3057 3058 3059 3060 3061 3062 3063 3064 3065 3066 3067 3068 3069 3070 3071 3072 3073 3074 3075 3076 3077 3078 3079 3080 3081 3082 3083 3084 3085 3086 3087 3088 3089 3090 3091 3092 3093 3094 3095 3096 3097 3098 3099 3100 3101 3102 3103 3104 3105 3106 3107 3108 3109 3110 3111 3112 3113 3114 3115 3116 3117 3118 3119 3120 3121 3122 3123 3124 3125 3126 3127 3128 3129 3130 3131 3132 3133 3134 3135 3136 3137 3138 3139 3140 3141 3142 3143 3144 3145 3146 3147 3148 3149 3150 3151 3152 3153 3154 3155 3156 3157 3158 3159 3160 3161 3162 3163 3164 3165 3166 3167 3168 3169 3170 3171 3172 3173 3174 3175 3176 3177 3178 3179 3180 3181 3182 3183 3184 3185 3186 3187 3188 3189 3190 3191 3192 3193 3194 3195 3196 3197 3198 3199 3200 3201 3202 3203 3204 3205 3206 3207 3211 3335 3336 3337 3338 3427 3428 3429 3750 3752 3754 3756 3765 3802 3803 3805 3805 3806 3808 3809 3810 3910 3911 3912 3975 3976 3977 3978 3026
Adelaide Metro
5001 5002 5003 5004 5005 5006 5007 5008 5009 5010 5011 5012 5013 5014 5015 5016 5017 5018 5019 5020 5021 5022 5023 5024 5025 5026 5027 5028 5029 5030 5031 5032 5033 5034 5035 5036 5037 5038 5039 5040 5041 5042 5043 5044 5045 5046 5047 5048 5049 5050 5051 5052 5053 5054 5055 5056 5057 5058 5059 5060 5061 5062 5063 5064 5065 5066 5067 5068 5069 5070 5071 5072 5073 5074 5075 5076 5077 5078 5079 5080 5081 5082 5083 5084 5085 5086 5087 5088 5089 5090 5091 5092 5093 5094 5095 5096 5097 5098 5099 5100 5101 5102 5103 5104 5105 5106 5107 5108 5109 5110 5111 5112 5113 5114 5115 5116 5117 5118 5119 5120 5121 5122 5123 5124 5125 5126 5127 5128 5129 5130 5131 5132 5133 5134 5135 5136 5137 5138 5139 5140 5141 5142 5143 5144 5145 5146 5147 5148 5149 5150 5151 5152 5153 5154 5155 5156 5157 5158 5159 5160 5161 5162 5163 5164 5165 5166 5167 5168 5169 5170 5171 5172 5173 5174 5175 5176 5177 5178 5179 5180 5181 5182 5183 5184 5185 5186 5187 5188 5189 5190 5191 5192 5193 5194 5195 5196 5197 5198 5199
Brisbane Metro
4000 4001 4002 4003 4004 4005 4006 4007 4008 4009 4010 4011 4012 4013 4014 4015 4016 4017 4018 4019 4020 4021 4022 4023 4024 4025 4026 4027 4028 4029 4030 4031 4032 4033 4034 4035 4036 4037 4038 4039 4040 4041 4042 4043 4044 4045 4046 4047 4048 4049 4050 4051 4052 4053 4054 4055 4056 4057 4058 4059 4060 4061 4062 4063 4064 4065 4066 4067 4068 4069 4070 4071 4072 4073 4074 4075 4076 4077 4078 4079 4080 4081 4082 4083 4084 4085 4086 4087 4088 4089 4090 4091 4092 4093 4094 4095 4096 4097 4098 4099 4100 4101 4102 4103 4104 4105 4106 4107 4108 4109 4110 4111 4112 4113 4114 4115 4116 4117 4118 4119 4120 4121 4122 4123 4124 4125 4126 4127 4128 4129 4130 4131 4132 4133 4134 4135 4136 4137 4138 4139 4140 4141 4142 4143 4144 4145 4146 4147 4148 4149 4150 4151 4152 4153 4154 4155 4156 4157 4158 4159 4160 4161 4162 4163 4164 4165 4166 4167 4168 4169 4170 4171 4172 4173 4174 4175 4176 4177 4178 4179 4180 4181 4182 4183 4184 4185 4186 4187 4188 4189 4190 4191 4192 4193 4194 4195 4196 4197 4198 4199 4200 4201 4202 4203 4204 4205 4206 4207 4300 4301 4302 4303 4304 4305 4500 4501
Gold Coast Metro
4208 4209 4210 4211 4212 4213 4214 4215 4216 4217 4218 4219 4220 4221 4222 4223 4224 4225 4226 4227 4228 4229 4230 4231 4232 4233 4234 4235 4236 4237 4238 4239 4240 4241 4242 4243 4244 4245 4246 4247 4248 4249 4250 4251 4252 4253 4254 4255 4256 4257 4258 4259 4260 4261 4262 4263 4264 4265 4266 4267 4268 4269 4270 4271 4272 4273 4274 4275 4276 4277 4278 4279
Important: Please check the dimensions of each product on your order to make sure they’ll fit into the lift or through your door. The dimensions can be found on each product page.