Henry and Oliver PTY Ltd is an Australian owned and operated furniture and homewares retailer based in Perth, Western Australia. Our refund policy is fully compliant with Australian Consumer Law. Our commitment is to ensure you are happy with our service and our product, so in special cases we may make exceptions in your favour.
By consumer law, you may be entitled to a refund or repair or exchange or a credit if the products you have bought are faulty, significantly different to those shown or described to you, not doing what they are supposed to do. When you buy, you should choose carefully. You do not automatically get a refund for simply changing your mind.
RETURNING PRODUCTS PURCHASED OVER THE COUNTER:
If there is a problem with the product, let us know as soon as possible. You may be entitled to a full refund, replacement, repair or compensation. Proof of purchase will be required.
RETURNING PRODUCTS PURCHASED OVER THE INTERNET:
Contact us immediately by phone or email before sending an item back. If the goods have not been despatched you may be entitled to a full refund if the products are normally in stock. If you have already received the item and there is a problem with it, you may be entitled to a full refund, replacement, repair or compensation.
CANCELLATION OF SPECIAL ORDERS
Special Orders are placed either by phone, internet or over the counter whereby the stock is not held in store and must be supplied direct from the manufacturer, and in some cases built to order. This often applies to, but is not limited to furniture.
By placing an order, the customer agrees to accept the Terms and Conditions published on this site. If you want to cancel an order, a reasonable excuse should be provided and the following will apply:
Once an order has been placed, the customer will be liable to loose any deposit monies paid, up to 50% of the normal retail value of the item. We don’t guarantee that we will receive your returned item.